Customer Success Technical Specialist

Join Confluent and be a part of transforming how data moves around the world. We're not just developing cutting-edge technology; we're reinventing the flow of information with near real-time streaming that empowers companies to act swiftly and intelligently. Our collaborative team thrives on curiosity, critical thinking, and a collective drive towards improvement.

Role Overview : We are seeking a Customer Success Technical Specialist (CSTS) who will serve as a trusted technical advisor, working closely with our customers to ensure their success, retention, and expansion with our Confluent product suite. In this dual-focus role that combines technical prowess and customer engagement, you will offer technical guidance and best practices, while collaborating with Customer Solutions and cross-functional teams such as Sales, Product Management, and Engineering.

Key Responsibilities :

• Act as the technical voice of the customer within Confluent, advocating for their needs and coordinating efforts across various teams to ensure technical success.
• Identify and address customer technical objections, developing strategies to facilitate adoption.
• Proactively support customers through various technical lifecycle activities, including architecture planning, cluster security design, monitoring & automation, and upgrade assessments.
• Guide customers on advancing their data streaming maturity through recommendations on advanced topics like data mesh and stream processing.
• Document and share knowledge to enhance customers' understanding and capabilities, while assisting internal teams in serving customers better.
• Utilize your insights on customer environments to influence the roadmap of Confluent products.
• Collaboratively resolve customer issues alongside Technical Support Engineers and Core Engineering as needed.

Qualifications :

Preferred Qualifications :

Become part of our dynamic team! We believe in fostering a diverse and inclusive workplace where every voice counts. Your contributions matter in our mission to build the next generation of data streaming solutions. Come as you are and help us innovate!