Ontario Licensed Customer Service Consultant

A company is looking for a Customer Service Consultant, Guest Experience.

Key Responsibilities

Provide friendly, efficient, and helpful support, consistently exceeding guest expectations

Recommend additional services and products tailored to guests' needs to enhance their experience

Accurately track guest interactions, preferences, and sales opportunities using CRM tools

Required Qualifications

Genuine passion for delivering exceptional service

Skill in upselling while enhancing the overall guest experience

Ability to quickly and effectively resolve guest issues

Strong collaboration skills and commitment to achieving shared goals

TICO Certification required within the first 60 days of employment