Account Manager

Job Title

We are seeking a talented individual to join our team at Marsh. This role will be based in Urbandale, Iowa. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a key contributor, you will focus on building strong customer relationships and maintaining retention by consulting with customers on products and services. Collaborate with both internal and external business contacts to resolve customer issues and enhance the overall customer experience and coverage offerings.

We will count on you to :

• Perform critical client functions, including evaluating risks; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across supported product line.
• Build and maintain relationships with clients to provide best in class service to drive growth and retention.
• Serve as a client contact for day-to-day needs and answers standard client questions to improve the client experience.
• Work closely with external and internal business partners to provide customer feedback and at times partner in creating resolutions.
• Keep abreast of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients.
• Manage and record all activities in the workflow system to ensure timely follow up by client, carriers, client team and delivery of final policy.

What you need to have :

What makes you stand out :

Why join our team :

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.