Sr. Program Manager

Senior Program Manager Specializing In Global Telecommunications

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL supports the Whole You, personally and professionally. We are currently seeking a Senior Program Manager specializing in global telecommunications to join our Project and Development Services team.

Principal Responsibilities :

• Support a purposeful environment to realize standardized and consistent service delivery, enhanced communication, accountability and prioritization alignment, clear roles and responsibilities, alignment across business units, risk mitigation and relationship management.
• Develop, build, and / or implement standardized processes, playbooks, tools, and resources.
• Develop, build, and / or implement methodologies, tools, and processes to manage the client partnership.
• Develop and oversee management routines to manage account performance and performance metrics.
• Take ownership of program specific goals.
• Develop objectives / desired results and work with the team and other managers to achieve completion.
• Comply with all JLL policies and procedures, including but not limited to ethics and business practice.
• Proactively manage programs in accordance with account and client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.

Program Specific Responsibilities :

Required Knowledge, Skills, and Abilities :

Essential Skills and Experience :

Personalized benefits that support personal well-being and growth :

About JLL :

For over 200 years, JLL (NYSE : JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage, and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY.