Job Description
Job Description
Overview
Job Title : Printer Maintenance Associate
Location : Elma, NY
Job Type : Hourly Consultant
Hours : M-F 8 am - 5 pm est
Pay : $20-22 / hr depending on experience
The position will be driving between client locations using your own personal vehicle. Mileage is reimbursed. Valid Driver’s license and MVR Check (no more than one moving violation in the past three years).
Duties will include maintaining Xerox copiers / printers / Multi -Functional Devices. Candidates may be changing out toner, clearing jams, taking meter reads, keeping inventory, ordering supplies, networking printers and downloading software patches and drivers
Essential Functions :
- Client Relationship Management : Serve as the primary customer contact for equipment support and service Coordinate Move / Add / Change (MAC) process
- Provide on-going end user training on equipment
- Services Delivery : Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities
- Provide IP address support
- Perform basic equipment problem diagnosis
- Point of contact for equipment removal and delivery for onsite support
- Contact service as required (Company and 3rd party)
- Utilize web-based applications as required to include Service Call Handling
- Accurate call reporting on equipment in designated systems
- Remote Service call onsite support Driving (if required for duties)
- Download and install printer drivers on end-user equipment
- Perform printer mapping to PC as required
- Escalate printer network issues to appropriate resource
- Physical as well as remote device management and control
- Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File / Email, etc.)
- Monitor / apply current software updates / patches On site contact for remote solve resolutions requiring technical expertise
- Non-Xerox device management as required
- Perform remote device monitoring and remote solve (Company Device Management)
- Identify and promote Company Office Solutions
- Pro-actively manage consumables and supplies using the DOS calculator
- Maintain on-site operator replaceable parts inventory
- Collect equipment meter information and submit for billing purposes
- Perform data entry for activity and asset tracking
- Manage and maintain on-site parts inventory using PM4
Skills and Qualifications :
Lift and move up to 50 poundsRead, write and follow basic English instructionsCustomer service and communication skillsAbility to manage multiple tasksPerform duties with minimal supervisionBasic equipment problem solving and diagnosis per training providedCustomer problem resolution including escalation as requiredCoordinate work tasks to ensure fulfillment of SOWsTrack and report account information as required1-2 years relevant experience resolving customer and equipment printing issuesEducation :
Minimum : High School diploma or equivalencyExcellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply :
To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Emily Drew at Emily.Drew@ctg.com . Kindly forward this to any other interested parties. Thank you!