Sr Business Analyst (Business Risk Insights & Reporting)
The Sr Business Analyst (Business Risk Insights & Reporting) plans, manages, leads, and oversees the end-to-end delivery of requirements throughout the lifecycle of the project in alignment with the business and / or enterprise needs and strategies. Provides leadership and works collaboratively with stakeholders including business, technology, and finance partners to support project benefits and changes to business processes, policies, and systems across single or multiple Lines of Business (LoB).
We are looking for candidates with a strong depth of knowledge and experience in data analysis and reporting, has knowledge of business risk insights activities, critical thinking, and process efficiencies to enhance the capabilities across both our Business Risk Insights Team within Credit Card and Unsecured Lending (CCUL). The focus will be on data analysis, reporting development and insights, research, and ensuring timely identification of potential risks and regulatory concerns.
Depth & Scope :
- Leads Requirements Management / work packages for Tier 3-4, low to moderate risk and regulatory projects with multiple stakeholders and across multiple LoB
- Advanced to expert knowledge of business analysis, project delivery practices and standards across the project life-cycle
- Gains / acquires sound to advanced understanding of business and user interaction with technology throughout project delivery
- Works independently as the senior or lead business analyst and coaches and guides members within area of expertise
- Identifies and leads problem resolution for complex issues at all levels
- Contributes to the communication and change management activities across multiple stakeholders
Education & Experience :
Undergraduate degree requiredBusiness Analysis Accreditation is an asset5+ years related business analysis experience requiredPreferred Qualifications :
Strong data analysis experience utilizing Excel pivoting, V Lookups, etcBuilding business risk reports and dashboards via Power BI or TableauResearching and aligning CRA processes with evolving regulatory requirementsStrong Power Point skillsCustomer Accountabilities :
Leads a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audienceAnalyzes impacts to customers, stakeholders, employees, process, technology solutions to achieve business resultsUnderstands and clarifies work packages of each assigned initiative / project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approachProvides recommendations and direction based on the end to end customer experience when making decisionsLeads and owns the project deliverables related to business requirements to meet the needs of the customer, employee, and businessAssesses and ensures that customer and employee experience / stakeholder impacts are appropriately managedEngages appropriate stakeholders to identify and manage required outcomes of projects for the businessProvides on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall projectResponds to inquiries and escalate concerns from stakeholders and partners at all levels in the organizationIdentifies and leads problem resolution to ensure customer needs are metContributes to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirementsEnsures timely notification and escalation of possible issues / problems while assessing options and recommendations for prompt resolutionShareholder Accountabilities :
Leads requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levelsProvides leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutionsIdentifies scope changes and complete analysis to determine impact to project benefits and risksFacilitates and follows a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management disciplineIdentifies, documents and validates current state processes and work with the business and stakeholders to design the desired future stateEstablishes and maintains full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are metCollaborates with technology partners and provide recommendations to support development of : system requirements and design, testing plans, artifacts / deliverables to ensure business needs are metEnsures project issues and concerns are addressed for clear articulation of business requirements (e.g. Business Systems Analyst)Proactively identifies and tracks requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements. Align decisions to TDs risk appetiteDevelops mitigation plans or lead / contribute to the completion of necessary compliance / new process assessment templatesContributes to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolutionAdheres to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplinesContributes to the development of the project plan and high-level work breakout session (WBS), identify and manage key risks and decisionsOwns and completes relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and adjusting to changing work prioritiesTakes ownership and communicate progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriateAssesses project change requests and their impacts on requirements, checking for alignment to project benefits at all phasesDevelops efficient and effective solutions through analytical problem solvingSupports implementation / post implementation activities as defined in the project planOwns the delivery of high level requirements that drives successful cost estimation for the project and requirements changes due to any project change requestsForecasts, defines and manages the requirements effort including cost and timelineSupports the Request for Information (RFI) or Request for Proposal (RFP) with vendors if requiredContributes to the development of the seed funding request by ensuring project scope and benefits are clearly articulated and risks are identifiedIdentifies risks or issues with technology solution or design which may impact realization of project benefits and provide guidance and support to stakeholders in making good decisions to pro-actively resolve or mitigate potential risks / delays to the projectEnsures accuracy of the business requirements documentation to mitigate against project changes and reduce / manage cost to the projectCritiques and analyzes requirement change requests to challenge impact to original business need as defined by project charterSolidifies business needs including problem statements, business objectives and strategic alignment to ensure accurate delivery of business requirements in support of the business caseDelivers detailed level requirements to support downstream estimates and delivery of business case anchored to business requirementsMay contribute with business owner to define measures of success as defined in the project charterEmployee Accountabilities :
Contributes to team development of skills and capability through mentorship of junior / peer Business Analysts by sharing knowledge and experiences, leveraging best practicesContinuously enhances knowledge / expertise in business analysis to provide advice and guidance to business partners and project team regarding best practicesLeads, motivates and develops relationships with the business, stakeholders, and technology partners to develop productive working relationshipsEngages, enables and leads stakeholders to agreement / consensus on the business requirementsPrioritizes and manages workload and capacity to deliver on project milestone datesParticipates in regular coaching and performance review sessions, employee surveys and action plansOwns development plan including activities related to training, relationship building and on-the-job experiences that continually enhance individual business analysis capabilities to achieve career goalsFosters a collaborative team environment by participating in team meetings and reward & recognition programs