Administrative Office Manager

Job Description

Job Description

Job Description

Insight Global is hiring for a Office Manager for one of our healthcare clinics in Charlottesville, VA. As a full-time manager, you will be expected to work Monday-Friday (8 : 00AM-5PM). The Office Manager plays a critical role in driving patient engagement, managing administrative workflows, and supporting the clinic’s business objectives. This role requires strong organizational skills, a customer-first mindset, and a deep understanding of healthcare billing and scheduling practices.

Responsibilities Include :

• Fill the monthly schedule with up to 44 FNA (First Needs Assessment) appointments and additional support visits
• Engage patients through phone calls, letters, emails, and community outreach
• Coordinate referrals from Infina, primary care physicians, and other sources
• Answer inbound calls and assist with new patient consultations
• Track and report KPI's like billed services, collections & profitability, lost opportunities, and marketing expenses, etc.
• Support daily closing reports and monitor metrics like HAEs, third-party referrals, and closure rates
• Order and maintain demo, stock, and patient hearing aid inventory
• Maintain cleanliness and functionality of the clinic
• Ensure signage, refreshments, and furniture are well-kept and welcoming
• Request resources and support from the Business Director as needed

Performance Goals :

Must Haves :