Manager Omnichannel Fulfillment Integration

About This Role

Ace Hardware is redefining convenience with cutting edge omnichannel fulfillment innovations. To meet and exceed customer expectations across multiple digital channels, Ace must further invest in its competitive fulfillment capabilities with a critical eye on delivering high quality customer & Ace retailer solutions. This role will be responsible for the direct people, process, and systems integrations for our enterprise Digital Marketplaces, third party logistics fulfillment solutions (3PL), optimized Same Day Delivery & Last Mile programs, our Ace Vendor Direct Drop Ship Program, and more! The high impact incremental sales opportunities within integrating these core assets requires precision, operational excellence, competency, command, control, & quality assurance throughout the full tactical implementation life cycle to These programs / platforms that continue to help elevate Ace to redefine convenience, speed, and fast / frictionless fulfillment.

What You'll Do

• Lead the full tactical integration lifecycle for :
• All digital commerce Marketplace platforms (DoorDash, Uber, Instacart, Amazon, etc.)
• All third-party carrier fulfillment solutions (3PL)
• Small / Medium carriers : DoorDash, Uber, Instacart
• Big & Bulky carriers : Bungii, Roadie, Dispatch
• Unlock 'Same Day Delivery' strategies for Buy Online, Deliver From Store (BODFS)
• Ace Drop Ship (Vendor Direct to Customer) & Last Mile (Vendor to Store to Customer) platforms
• Become the SME for the Ace Drop Ship & Last Mile platform suites
• Drive quarterly 3rd party partner QBR's & initiate retailer outlier performance coaching & management
• Ace in-Store Fulfilment Systems & Tools
• Retailer Order Management System(s)
• Retailer customized Acehardware.com controls
• Ace Centralized Fulfillment platform
• Customer Assistant Dashboard (CAD)
• AI integration(s) with headsets (.com orders)
• Retailer Notifications
• Point of Sale Integrations (fulfillment & inventory)
• Enhanced Curbside program
• Ensuring deployed solutions are 'Retail Ready'
• Facilitate help & engagement with cross-functional teams when appropriate (i.e., Legal, Store Systems & Operations Retail Operations, Care Center, Supply Chain, Finance, Retail Learning / Training, Human Resources, Corp Communications, etc.)
• Documentation & Process Lead (AWOR, AceHardware FAQ, ALP)
• Communications & Public Relations (PR) for Integrations
• Lead Project feature testing approvals & Quality Assurance (QA)

Who You Are

You are a systems savvy builder of elegant technical solutions aimed at making peoples lives easier. You love learning new technological skills and working through collaboration to deliver high quality programs & features.

Required Skills

Preferred Skills

Compensation Details :

$120000 - $150000 Per Year

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand. In addition to providing our employees a great culture, Ace also offers competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including :

We want to hear from you! When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer

Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual