Relationship Manager

Global Payments Enterprise Support Role

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary Of This Role

Plans and oversees enterprise-level support and service activities for company products and services for a designated group of clients. Clients consist of agents, independent sales offices, and integrated sales vendors. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and products to identify service needs, plan service delivery, and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded business.

What Part Will You Play?

Is responsible and accountable for totality of client relationship for assigned accounts; all products and services including all platforms. Ensures the appropriate support and service activities are provided for company products and services for clients of varying sizes. Responds appropriately to ensure support groups respond and react accordingly and with empathy to the client impact. Supports the client by acting as the voice of the customer, identifying product support and development needs, and communicating needs internally. Maintains long-term relationships with clients. Ensures understanding of the client business and products to identify service needs, plan service delivery, and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Identifies new product services based on strategic direction of the clients business. Acts as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues and escalates issues that pose substantial regulatory or financial impacts to the company. Ensures quality service and operational performance is within the parameters of the clients projects and service delivery standards. Ensures accurate and timely forecasting on a monthly reporting basis for assigned accounts. Manages sales support resources and work with internal stakeholders to create and deliver propositions. Stays abreast of industry trends, regulations, and competitive products to strategically identify and target sales opportunities. Implements creative strategies to seek new client solutions where appropriate. Work to develop initiatives to improve communications, processes, and workflow with clients to create and maintain positive relationships. Deliver reports that provide revenue projection, product penetration rates, and sales forecasts for senior executive management.

What Are We Looking For In This Role?

Minimum Qualifications : Bachelors Degree, Minimum of 6 Years relevant experience in sales support or relationship management, Experience in financial services (merchant services a plus). Preferred Qualifications : Self-starter who takes initiative and works independently. Skilled in post-sales support, including soft closing and application completion. Strong communication skills - personable, responsive, and professional. Proficient with Microsoft 365, especially Excel and Word.

What Are Our Desired Skills And Capabilities?

Skill