Warranty Coordinator

Warranty Coordinator

Responsible for meeting customer needs by :

• Resolves warranty problems while maintaining a positive and professional relationship with customers
• Responsible for meeting customer needs by providing technical support and problem solving
• Processes Return Material Authorizations to TBEI and or Vendors
• Maintains accurate tracking and trending of RMA data
• Works with accounting team for vendor / customer warranty recovery and billing
• Administers product recalls, and technical service bulletins
• Works with quality department to implement corrective action to ensure the company maintains a high level of quality
• Communicates vendor warranties with quality department to ensure vendors maintain high quality standards on products they supply
• Communicates warranty concerns through the ECO / ECR process when appropriate
• Implements, maintains and makes improvements to warranty procedures
• Reviews weekly, monthly and annual warranty reports to provide visibility of warranty trends
• Inform distributors of warranty infractions and work cohesively to prevent future false warranty claims
• Other duties as assigned

Tools Used : Computer, phone, MS Office software, Syteline, digital cameras, scanners, printers, etc.

Environment : Office area, production floor, and occasionally distributor locations

Job Requirements :

Additional Job Information :

Benefits :

Employees are eligible on the 1st of the month following the completion of 30 days of employment for :

Employees are eligible for the following benefits as of their first day of employment :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities