Job Description
Job Description
Audiology Services is a long-standing private hearing healthcare practice that has supported the Belmont community for nearly 40 years. We pride ourselves on truly personalized care — taking the time to understand each patient’s needs and delivering support with empathy, clarity, and professionalism.
We are seeking a Patient Billing & Administrative Coordinato r to manage insurance billing processes and support the front office in maintaining a smooth, welcoming patient experience. This role is ideal for someone who enjoys working behind the scenes and helping patients directly.
Position Overview :
In this role, you will :
- Verify patient insurance benefits and coverage
- Accurately enter and submit claims
- Follow up on rejections / denials and resolve issues
- Post payments and maintain accurate patient account records
- Communicate clearly with patients about balances and insurance questions
You’ll also support the front office as needed with :
Scheduling appointmentsGreeting and checking in patientsPhone and general administrative supportThis is a collaborative role working closely with both clinical and administrative team members to ensure patients feel supported throughout their care.
Key Responsibilities :
Verify patient insurance benefits and eligibilitySubmit and track insurance claims; manage rejections and appealsPost patient and insurance payments; maintain accurate account recordsCommunicate with patients regarding balances and billing questions in a clear, compassionate wayMaintain HIPAA-compliant documentation and workflowsSupport front desk functions (check-in / check-out, scheduling, phones) when neededRequirements :
Prior experience in medical billing or insurance coordination (audiology, ENT, PT / OT, dental, optometry, or similar private practice preferred)Familiarity with CPT, ICD-10, and HCPCS codesComfort communicating with both insurance reps and patientsStrong organization, follow-through, and attention to detailAbility to be adaptable and support a small practice team environmentBenefits :
Health Insurance (fully funded by the employer)Matching retirement planPaid time off and Holidays