Level 1 Technical Support Specialist

Magen David Yeshivah (MDY) is a Modern Orthodox Yeshivah seeking an IT professional to support the technical needs of 1800 students and 400 employees / educators at our Brooklyn Elementary school.

This is a 12 month a year position (working through the summer months) and requires in office support 5 days a week.

Responsibilities for Technical Support Specialist

• Act as the first point of contact for troubleshooting technology issues, accurately logging all support activities, and resolving or escalating where necessary in a timely manner.
• Install, configure, backup, restore, and migrate computers, data, and applications.
• Diagnose hardware and software issues and solve technical and application problems.
• Repair Chromebooks and / or arrange shipment to repair depot.
• Onboard new hires in Active Directory / Google Admin console. Create ID cards and configure building access as needed.
• Communicate effectively with end users and management.
• Setup and run media presentations and live stream events, some after-hours work required throughout the year.
• Contribute to the school knowledgebase by writing accurate and organized documentation.
• Keep accurate inventory in our asset tracking system / Google Admin console.
• Setup computer hardware and peripherals while maintaining neat cable management standards.
• Work with users in person and over remote desktop applications.

Qualifications for Technical Support Specialist

Position Details

We are an Equal Employment Opportunity employer offering :

About the School

Established in 1946, the mission of Magen David Yeshivah is to ensure and globally support the continuity of Sephardic communities through education. Its vision is to develop a new, globally recognized center of excellence that prepares students to excel academically, graduate college as well as professional graduate schools, and apply their unique talents in the world to create economically independent and personally fulfilling lives.

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