Medical Telephone Appointment Agents (San Antonio, TX)

Medical Telephone Appointment Agents

Ivyhill Technologies has an immediate need for Medical Telephone Appointment Agents for its call center located in San Antonio, TX. (This is not a remote position.) The qualified candidates will provide call center / appointment services for a Military Treatment Facility (MTF) for a government contract operations. (This is a full-time position working onsite at the call center.)

Job Responsibilities :

• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests.
• Supports the Primary Care Manager (PCM) by name in the appointment or consult management departments scheduling primary and specialty care appointments and consult referrals. Provides the patient with specific visit instruction.
• Verify beneficiary eligibility for requested booking and confirm / update patient demographics.
• Follow appropriate booking and consult protocols as outlined in the booking tools or standard operating procedures (SOP) for each clinic.
• Initiate outbound calls to patients, sends mass mailers to specific patient groups and respond to online messaging requests as needed to schedule, reschedule, and / or cancel appointments.
• Directs the flow of initial specialty referral consults for clinical review to specialty care clinics, understanding clinic capability and adhering to all clinic as outlined in the clinic's standard operating procedures.

(Candidates who reside in a qualified HUBZone area are a plus.)