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Municipal Account Executive

Municipal Account Executive

Care SolaceEncinitas, CA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description : About Us

Care Solace is a fast-growing tech company on a mission to connect residents with mental healthcare, social service resources and providers in their communities. We are mission-driven, agile, and passionate about solving real-world problems with innovative solutions.

Job Purpose

We are hiring an Account Executive to serve as the primary point of contact for a portfolio of municipality clients. This role focuses on post-sale relationship management and renewal responsibilities. You will act as a trusted advisor, helping clients realize the full value of our platform while identifying opportunities for growth and deeper engagement.

Duties & Responsibilities

  • Conduct the ethnography of the municipality documenting all components of the commercial and social ecosystem.
  • Provide the ethnography to the marketing and provider teams to ensure that all stakeholders and potential platform users are included in the network and in the communications..
  • Own and nurture long-term relationships with all entities and key stakeholders in the municipality ecosystem
  • Serve as the primary municipality contact post-sale.
  • Drive utilization in the municipality
  • Prepare the monthly, quarterly and annual business reviews and deliver the business reviews at City Council meetings
  • Share best practices across municipalities
  • Attend community activities as the Care Solace representative.
  • Track customer health using CRM and customer success tools (e.g., HubSpot, Gainsight, ChurnZero) and provide regular reporting on account status.

Measurements of Success

  • Breadth and depth of relationships in the municipality
  • Utilization
  • Business review analysis - usage, trends, insights
  • Renewal of agreement
  • Testimonials, case studies

    • Requirements : Qualifications

  • 10 years of experience in account management
  • Experience working with public sector clients, particularly municipalities.
  • Strong communication, relationship-building, and problem-solving skills.
  • Ability to navigate government organizations and influence multiple stakeholders.
  • Familiarity with government contracting and budgeting processes.
  • Comfortable working independently and cross-functionally in a fast-paced startup environment.

    • Preferred

  • Prior experience in local government
  • Understanding of procurement cycles and public funding mechanisms.
  • Background in public administration, or social impact work is a plus.
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    Account Executive • Encinitas, CA, US