Client Advisor, Cartier - Flagship NYC

Overview

The Client Advisor-Cartier is responsible for providing an outstanding client experience and meeting or exceeding sales objectives, with a specialized ambassador focus on the Cartier brand. This advisor will be an expert on the heritage of the brand, product line and stock within the store and will lead by example as the primary driver of Cartier sales for the location.

Responsibilities

• Ensure an outstanding client experience by creating a positive, inviting and elevated environment for the discerning client.
• Demonstrate enthusiasm and passion for watches and jewelry and build long-term client relationships based on trust.
• Greet clients, listen to needs, ask discovery questions, and demonstrate strong product knowledge to educate and address needs.
• Understand store inventory and, when needed, inventory at other Tourneau|Bucherer stores.
• Create excitement about products and gain client trust; leverage tools such as CRM, Watch Protection Plan, Trade-ins and Bucherer 1888 Financing to support sales.
• Collaborate with other Client Advisors to complete sales and obtain client contact information to build ongoing relationships.
• Efficiently close and process sales, including accurate payments, warranty information, sizing / cleaning with Service, and gift-wrapping / shipment as needed.
• Handle client issues with diplomacy to maintain a positive experience; attend training to increase product knowledge.
• Coordinate with Service Department for repairs, pickups, and related services.

Sales Objectives

Other Requirements

Qualifications

Compensation

SALARY : $20.00 - $25.00 per hour plus commission

Additional

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

Employment details

We're unlocking community knowledge in a new way. This job description was provided for the Cartier brand role at Tourneau|Bucherer.

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