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Technical Support Agent

Technical Support Agent

Phillips and Cohen Associates LtdWilmington, DE, United States
3 days ago
Job type
  • Full-time
Job description

Phillips & Cohen Associates, Ltd., the global leader in deceased account management with operations in the United States, United Kingdom, Canada, Ireland, Spain, Portugal, Australia, New Zealand, and Germany seeks a Technical Support Agent for its Wilmington, DE office. Operating in a hi-tech, cutting-edge industry, and the incumbent will be exposed to new and emerging technologies. This position is designed for an individual wanting to learn the basics of IT support in a call center environment.

Responsibilities :

  • Provide user level technical support for end users, computers, printers, etc.
  • Provide user level training on daily applications used, including, but not limited to : MS Word, Excel, Outlook, Zoom, and other basic computer related skills.
  • Monitor printers, copiers, and fax machines to make sure they are working properly and getting regular maintenance.
  • Deploy images to laptop and desktop computers
  • Assist with implementation of new servers, technology, etc.
  • Provide high degree of professionalism, end user satisfaction, and work well with others.
  • Assist with technical documentation of systems and processes.
  • Assist with creation and documentation of IT systems and networks.
  • Assist with the creation and documentation of technical knowledge base for common issues experienced by end users.
  • Perform other duties as needed.

Qualifications :

  • Previous experience with computer troubleshooting and repair.
  • Experience with MS Office products.
  • Familiarity with Microsoft Active Directory
  • Basic knowledge of current technologies available in the IT world.
  • Good troubleshooting skills, using logic and common sense.
  • Assist with multiple projects, priorities, and locations simultaneously.
  • Willingness to work with a diverse workforce.
  • Ability to be courteous and helpful under pressure with interruptions.
  • Must show aptitude and desire to learn new skills on the job.
  • Be able to communicate clearly and precisely, both verbally and in writing.
  • Physical ability to perform essential job functions.
  • Experience with Citrix a plus

    • Key attributes ; Commitment; Compliance; Compassionate; Innovation; Communicator; Consistency; Strategic Thinker; Proactive; Confident; Documentation; Teachable; Hard worker; Inquisitive, Self Sufficient

    About Phillips & Cohen Associates, Ltd.

    PCA provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of our jobs.

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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    Technical Support • Wilmington, DE, United States