Revenue Cycle Account Manager

Revenue Cycle Operations Liaison

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary : The role serves as the primary liaison between designated practices or hospital sites and the Revenue Cycle Operations (RCO) team. The position is responsible for the proactive management, assessment, and optimization of the revenue cycle, including billing, coding, compliance, and financial performance. This role requires a deep understanding of systems, processes, and service-specific requirements, and involves developing and executing improvement initiatives, supporting new service setups, and providing regular performance analyses.

Essential Functions :

• Establish and maintain effective communication with assigned practices or hospital sites to identify and address business needs.
• Collaborate across departments (e.g., compliance, coding, digital, revenue integrity) to support integration of new services and business opportunities.
• Conduct regular meetings with stakeholders and provide timely responses to inquiries.
• Analyze monthly performance data, including projections and budget comparisons. Provide statistical reports and consult on performance variances.
• Conduct quality assurance checks and support implementation tasks. Maintain and prioritize issue lists; develop and implement action plans.
• Provide updates on RCO initiatives aimed at improving billing and revenue capture. Assist with budgeting, forecasting, and financial analysis for new initiatives.
• Monitor activity using EPIC Dashboards, Work queues, and reports.
• Develop standardized approaches for reporting, analysis, and quality management. Ensure charge and account receivables processing meets service standards.
• Represent RCO functional areas and facilitate communication across teams. Attend required meetings and participate in committees and task forces.

Qualifications :

Education : Bachelor's Degree Finance required or Bachelor's Degree Related Field of Study required. Can this role accept experience in lieu of a degree? Yes.

Licenses and Credentials :

Experience : Experience in healthcare, finance, billing, or revenue cycle management (professional or hospital) 3-5 years required and Experience with EPIC and Cognos 0-1 year preferred and Prior experience in academic medical facilities or hospital revenue operations 2-3 years preferred.

Knowledge, Skills and Abilities :

Additional Job Details (if applicable) :

Remote Type : Remote

Work Location : 399 Revolution Drive

Scheduled Weekly Hours : 40

Employee Type : Regular

Work Shift : Day (United States of America)

Pay Range : $78,000.00 - $113,453.60 / Annual

Grade : 7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework : At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.