Administrative Assistant

Outside Is In Us All

Announcement : Please remember to attach the required documents listed in this announcement.

Applications missing the requested documents will be considered incomplete and may not progress further in the process. Documents not requested will not be considered in the recruitment process. The State Application is not a substitute for a Resume. This position closes at 11 : 59 PM Mountain Time on October 5, 2025. You must apply through the State of Montana Career site.

Special Information : Identity of applicants who become finalists may be released to the public if the Department deems it necessary. Employees who exceed 1,040 hours in a calendar year are also provided health, dental and life insurance. Other benefits include retirement, paid vacation, sick and holidays. This position may be covered by a VEBA (Voluntary Employee Beneficiary Association). A successful applicant will be subject to a background investigation. Women and minorities are under-represented in this job category and are encouraged to apply.

Specific Job Information : The Montana Fish, Wildlife & Parks (MFWP) Regional Headquarters office located in Region Two (Missoula) is the western administrative headquarters for over 90 permanent and approximately 50 seasonal employees providing information and services to the hunting, fishing and recreating publics within the region of northwest Montana. This headquarters has a regional supervisor, office manager and administrative support staff, an information / education officer, and supervisory and field personnel for the parks, fisheries, wildlife, and enforcement divisions. The regional headquarters supports and coordinates all activities of Montana Fish, Wildlife and Parks in northwestern Montana. It develops and implements, local fish, wildlife, parks, law enforcement and information programs with direction and support from Helena headquarters.

Incumbent must have knowledge of business English, including grammar, spelling, punctuation and sentence structure. Skill in use of personal computers, MS Office and ability to adapt to various proprietary computer applications. Must have excellent customer service skills and a desire to deliver such. Must have knowledge general math and reasoning skills. Progressive responsibility in public relations / office operations / administrative support. Previous Customer Service experience, General accounting or bookkeeping. Incumbent must be able to sit for an extended period of time. Must physically be able to lift up to 25 lbs. Must be able to run a vacuum and wash a window, change a light bulb and clean up spills.

The incumbent is one of the first persons at the regional headquarters to greet and assist our external customers with their license & information needs. The incumbent must present a professional, friendly, and helpful demeanor. This position answers phone inquiries, research topics, accurately conduct sales, collects monies, balances the cash drawer, documents the day's activities, and assists in preparing remittances to the State Treasury. This position is directly involved in keeping the orderliness of our Front Desk Interpretive Center / Lobby ensuring that the publication & brochure racks are stocked with seasonally pertinent information and inventory on hand is adequate for demand. The incumbent also completes varied administrative tasks for our internal customers in support of the various programs of the Fish, Wildlife, Enforcement & Parks divisions as directed by the Office Manager.

Job Duties :

• Delivers first-line customer service to our external and internal customers
• The work unit answers 200+ phone, personal, and written inquiries from the public and department employees per day. Explains and interprets department and program policies pertaining to hunting and fishing laws but also the department's statutory laws, ARM rules, department policies, rules, and procedures. The incumbent must also have a strong working knowledge of all FWP divisions, FWP programs, other regions, as well as responsibility of services provided by other state and federal agencies.
• Verifies information and makes eligibility, including residency determinations using knowledge and sound judgment, for license sales. Some general rules and regulations apply to all license sales. However, many have specific eligibility compliance requirements that the incumbent must know implicitly. Incumbent must also ensure that proper fees are collected and that certain deadlines are met for certain licenses. Completes miscellaneous sales transactions by providing requested item(s) and collecting proper fees, using knowledge of department and work unit rules and regulations and general accounting procedures. Region 2 sells approximately $320K in licenses & permits representing approximately 22,000 individual transactions per year.
• Safeguards and balances cash till daily to ensure compliance with department accounting regulations.
• Obtains biological information from hunters and fishermen. Coordinates the harvest quotas for Region 2 Information reported on tagged fish, banded waterfowl and kill data on big game animals and furbearers is recorded on the appropriate forms and forwarded to the responsible biologist or region. Provides accurate information on current status of regional harvest quotas and season closures for elk, mountain lions, bobcat and other species under a quota system. Advises wardens, field biologists, other regional offices and department administrators of these quotas and closures on a daily basis.
• Receives and processes license and permit applications through the mail for both residents and nonresidents. Examines and assures requests are complete and accurate and issues appropriate items and collects proper fees.

Minimum Qualifications (Education and Experience) : The knowledge, skills and abilities of this position are normally attained through a combination of education and experience equivalent to a high school diploma or equivalent and one to two years of job-related work experience. Other combinations of education and experience will be considered on a case-by-case basis.