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CLIENT SUPPORT SPECIALIST

CLIENT SUPPORT SPECIALIST

Dealer e ProcessPhoenix, AZ, United States
27 days ago
Job description

Location : US Based Applicants only

Time Zones : GMT, PT, CST

The Client Support Specialist is responsible for providing first-class customer service to our clients via phone, email, and other channels. This role requires the ability to troubleshoot and solve technical issues while delivering excellent service in a timely manner. The ideal candidate has strong problem-solving and communication skills to ensure our clients needs are met. Supports the Director and Manager of Inventory through a variety of tasks related to organization and communication.

Responsibilities include but not limited to :

  • Answer and direct phone calls.
  • Informing customers about specialized product functionalities and features.
  • Create and solve inventory support tickets promptly in the company CRM system.
  • Contribute to team effort by accomplishing related results as needed.
  • Problem solves SaaS Technical Support issues i.e. updating databases, and data feeds.
  • Work as a team providing interdepartmental communication, and communicating with other 3rd party vendors to troubleshoot issues
  • Ability to communicate and work together with team members within this and other departments to solve problems.

Requirements :

  • Excellent time management skills and ability to multitask and prioritize work
  • Attention to detail and problem-solving skills
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills
  • Punctuality, attendance, and accountability in a remote environment
  • Rotating Saturday schedule, occasional Holiday / Weekend Coverage as requested
  • Employee Benefits (after a waiting period) :

  • Medical, Dental, Vision
  • 401K with company match
  • 10 Paid Holidays
  • PTO and Vacation time off
  • Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

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