Technical Account Manager

A company is looking for a Technical Account Manager to oversee the post-sale customer journey and ensure operational excellence.

Key Responsibilities

Serve as the primary technical advisor for customers, leading onboarding and ongoing engagements

Collaborate with cross-functional teams to translate customer needs into product feedback and influence the product roadmap

Help customers design and scale payment systems while identifying opportunities for increased automation and reduced failure modes

Required Qualifications

3+ years in client-facing technical roles such as Technical Account Manager or Solutions Engineer

Strong experience with REST APIs and integration patterns

Proven ability to troubleshoot issues in production environments

Experience managing complex, cross-functional projects

Background in fintech, payments, or financial systems