Emerging Store Manager

Emerging Store Manager

Walgreens

1644472BR

Job Description

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
• Accountable for improving on overall customer service metrics.

Operations

Full Store Operation Business Performance Management

People & Performance Management

Training & Personal Development

Communications

External Basic Qualifications

Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma / GED and two years of experience in a supervisory position (does not require experience with direct reports).

Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.

Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.

Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

Willingness to work flexible schedule including extended days, evenings, and weekend hours.

Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.

Ability to transfer to other Walgreens retail assets located within the same hiring Area.

Preferred Qualifications

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability / veterans.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.

This role will remain open until filled.

Employment Type : Full-time

Job Function : Retail

Campus Req? : No

Store : 04504-GALESBURG IL

District : 421-WASHINGTON IL

Common Location : 844 W FREMONT ST,GALESBURG,IL,61401-02509-04504-S

Full District Office Address : 600 N MAIN ST,MONMOUTH,IL,61462