Remote Customer Benefits Specialist

Union Benefits Company

For over 70 years, we have proudly operated as a 100% union label company, collaborating with over 35,000 unions. Union members seek our benefits package because they understand that many of their work-related benefits significantly diminish or disappear upon retirement or job departure. We offer unions permanent benefits that last a lifetime. Our commitment is to deliver uncompromising customer service with complete transparency and integrity.

Responsibilities :

• Initiating and receiving client calls to address inquiries and provide assistance
• Scheduling appointments with clients who have requested information about our benefits
• Conducting Zoom video calls to present and explain benefits in a clear and engaging manner
• Deliver on-going support to union members by addressing their inquiries, assisting with benefit changes, and facilitating claims processing to ensure a seamless experience
• Cultivate long-term relationships with clients by periodically following up to review needs, update benefits, and address any changes in their circumstances, ensuring their continued satisfaction and trust
• Be able to excel both independently and as a key member of a collaborative team. Demonstrate the ability to take initiative and work autonomously while also contributing effectively to teams workshops and goals.

Benefits :