Patient Service RepresentativeCare Alliance Health Center • Cleveland, Ohio, United States
No longer accepting applications
Patient Service Representative
Care Alliance Health Center • Cleveland, Ohio, United States
30+ days ago
Job type
- Full-time
- Quick Apply
Job description
Scheduling:
Minimum Education and Experience:
About the Job:
Provides critical first contact between patient and Care Alliance Health Center. Professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor, and insurance information in Practice Management System/Electronic Medical Record (EPIC and Wisdom System). Provide timely processing and release of Information requests, scanning, and indexing documents into patient charts.
Task Responsibilities:
Include but are not limited to:
- Make a positive first impression with patients.
- Communicate with patients in a courteous manner.
- Answer incoming calls, determine the nature of the call, refer the call to the appropriate person or take accurate messages with the date and time of the call.
- Calmly handle and/or properly direct patient questions and complaints.
- Provide basic information about Care Alliance services, location, and hours.
Scheduling:
- Coordinate patient scheduling and flow throughout the day by providing accurate appointment management and updating records of scheduled patients.
- Schedule appointments in accordance with guidelines.
- Prepare forms/documents for the patient to complete prior to the scheduled visit.
- Adhere to the Same Day Walk-In Procedure.
- Verify and interview patients for necessary registration information to ensure it is correct and current.
- Assist patients in completing any forms.
- Inform patients of the company's payment policy; follow the payment policy by collecting payment from patients at the time of service.
- Follow and track appointments due to no-shows, cancellations, and late arrivals.
- Call all patients that no-shows for a visit and attempt to reschedule the appointment.
- Reconcile daily co-pays before leaving and complete the deposit slip.
- Prior to the time of appointment, contact insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely.
- Ensure HIPAA compliance by maintaining patient confidentiality and security of medical records.
Minimum Education and Experience:
Required:
- High school diploma/GED required, Associate degree or vocational program completion preferred.
- Minimum of 2 years providing patient services in a professional environment, experience working in a hospital, health center, or clinic. environment with direct patient contact Preferred.
- Experience working with people from various backgrounds.
- Experience using an EHR, Epic preferred.
- Excellent computer skills, Microsoft Office required.
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Patient Service Representative • Cleveland, Ohio, United States
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