Patient Service Representative

About the Job :

Provides critical first contact between patient and Care Alliance Health Center. Professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in / check-out process, collect and update pertinent demographics, guarantor, and insurance information in Practice Management System / Electronic Medical Record (EPIC and Wisdom System). Provide timely processing and release of Information requests, scanning, and indexing documents into patient charts.

Task Responsibilities :

Include but are not limited to :

• Make a positive first impression with patients.
• Communicate with patients in a courteous manner.
• Answer incoming calls, determine the nature of the call, refer the call to the appropriate person or take accurate messages with the date and time of the call.
• Calmly handle and / or properly direct patient questions and complaints.
• Provide basic information about Care Alliance services, location, and hours.

Scheduling :

Minimum Education and Experience :

Required :