Customer Service Agent (TPA-ATO) - Part-Time

Customer Service Agent (Tampa-Airport Ticket Office)

The Customer Service Agent (Tampa-Airport Ticket Office) reports to the Station Manager-Tampa and will be responsible for attending passenger check-ins, boarding and meeting of flights and associated processes, operating in a fast-paced environment.

Summary of Key Responsibilities :

• Provide excellent customer service to our customers and internal team members
• Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
• Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers and making announcements
• Occasionally responsible for escorting and assisting unaccompanied minors and passengers with disabilities throughout the airport on departure and arrival
• Timely advise vendors of flight schedule changes and irregularities
• Provide customer service to contract carriers
• Finalize documents connected with assignments and procedures
• Maintain flight files in accordance with company and government regulations
• Adhere to prescribed safety and security procedures
• Must be well groomed in appearance and adhere to uniform appearance standards

Qualifications, Skills & Experience :

Desirable :

Cayman Airways offers an excellent compensation package.

Non-U.S. citizens are not eligible for hire. The deadline for receipt of applications is 31st October 2025.