Business Analyst II

Description

The Business Analyst II is a seasoned professional who leads complex initiatives supporting Sales teams, CRM systems (such as Salesforce), and sales-related processes. This role is pivotal in driving strategic business and sales transformation, mentoring junior analysts, and serving as a subject matter expert for cross-functional projects. The Business Analyst II partners with business leaders to deliver innovative solutions, optimize processes, and ensure the successful implementation of high-impact projects.

Key Responsibilities

• Lead requirements gathering, analysis, and documentation for large-scale, cross-functional projects impacting multiple business units.
• Design and implement advanced workflows, process improvements, and automation to enhance sales operations and CRM utilization.
• Serve as a primary liaison between business stakeholders, IT, and external vendors, ensuring alignment of business objectives and technical solutions.
• Mentor and train junior analysts and business users on best practices, system capabilities, and process improvements.
• Oversee and manage the support queue for complex system changes, enhancements, and issue resolution, prioritizing based on business impact.
• Develop and execute comprehensive test plans, coordinate user acceptance testing (UAT), and ensure quality assurance for new features and system upgrades.
• Analyze business processes, identify opportunities for optimization, and recommend strategic solutions to improve efficiency and effectiveness.
• Lead change management efforts, including communication, training, and adoption strategies for new systems and processes.
• Track and report on project deliverables, milestones, risks, and outcomes to IT management.
• Stay current with industry trends, emerging technologies, and best practices in sales software, CRM platforms, and business analysis.
• Author and maintain detailed documentation, including business requirements, system specifications, process flows, training materials, and post-implementation support guides.
• Collaborate with developers, system administrators, and project stakeholders to resolve complex issues and deliver innovative solutions.
• Represent the IT department in cross-functional meetings, steering committees, and strategic planning sessions.
• Other duties as assigned.

Job Specifications

Job Relationships

Qualifications

What We Offer

Benefits

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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