Client Support Representative

Job Description

Job Description

Benefits :

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

Hours : Monday - Friday 8 : 00 - 5 : 00 PM

Location : Wichita, KS (In-office)

Why Work Here?

We are passionate about our jobs knowing that we are making a positive difference everyday

Join Our Team as a Client Support Representative!

Are you someone who loves helping others and takes pride in offering compassionate, meaningful support? At Parmele Disability Advocates, youll have the opportunity to do just that.

When potential clients reach out to us, theyre often navigating one of the most challenging times in their lives. As a Client Support Representative , youll be the first friendly voice they hear. Youll guide them through the intake process with care, empathy, and professionalismmaking sure every client feels seen, heard, and supported from the very start.

If youre confident on the phone, love connecting with people, and thrive in a structured yet purpose-driven environment, wed love to meet you.

Key Responsibilities :

• Serve as the first point of contact for potential clients via phone or live chat.
• Explain our Social Security Disability (SSDI) and Veterans Affairs (VA) legal services with warmth and clarity.
• Listen compassionately, ask thoughtful questions, and help clients take their first steps toward receiving the benefits they deserve.
• Accurately enter and maintain client data in our internal systems.
• Coordinate consultations and follow-ups between potential clients and our legal team.
• Provide additional administrative support as needed to ensure a seamless onboarding experience.

Qualifications :

• Confident phone manner and demeanor.
• Ability to set the tone and pace of calls effectively.
• Demonstrates consistent care and compassion by treating a call at 4 : 30 PM on Friday the same as one Monday morning.
• Proficiency in Microsoft Office.
• Strong attention to detail & critical thinking skills.
• Prior experience in phone-based sales and customer service, as well as administrative duties.
• Strong interpersonal skills.

About Parmele Disability Advocates :

The legal team of Parmele Disability Advocates has over 150 years of disability experience and has assisted +61,000 individuals in receiving the benefits they are so rightly deserved. Our organization has grown from a small start-up of 2 people to a team of 150 people across Missouri, Kansas, Arkansas and Oklahoma. While our physical offices are located in the greater Midwest, we are able to help those outside those states as well.