Remote Call Center Representative

A company is looking for a Call Center Representative for a remote position in the USA.

Key Responsibilities

Provide knowledgeable responses to basic client questions and escalate complex cases as needed

Resolve client problems, update account history, and follow up to confirm inquiries are resolved

Adhere to client SLAs, meet production targets, and collaborate with team members to resolve inquiries

Required Qualifications

2 or more years of customer service experience in any industry

Knowledge of basic help desk software and Microsoft Office applications

Ability to understand team roles and consult the correct stakeholders for client inquiries

Commitment to attending all scheduled training sessions for 90 consecutive days