IT Technician II

Description

Acara Solutions is seeking highly qualified candidates to work on-site with our customer in Broken Arrow, OK.

Here's what you'll get :

Compensation : $30-38 Hourly

Shift : 1st

Schedule : 5x40 Monday-Friday

Length : Temporary to Direct after 6 months

Interested apply today @ Stoneh@acarasolutions.com

Summary :

Supports end users by resolving hardware and software problems, installations of applications, and deployment of new technology, working within a service desk ticket system maintaining service level agreements.

Essential Duties and Responsibilities

• [Performs client setup at desktop level - installing, upgrading, implementing and configuring operating systems, applications, software, and hardware.
• Troubleshoots problems with computer systems, including hardware and software, e-mail, network and peripheral equipment; makes repairs and corrections where required.
• Escalate complex software, hardware, or network / workstation calls to the appropriate staff.
• Supports remote computing and telecommuting clients
• Document resolution using the service desk ticketing system.
• Works with vendors to request service regarding software and hardware failures under maintenance.
• Evaluate software and hardware for functionality and ease of use for integration into our environment.
• Liaises with other departments, partners and vendors.
• Exercises responsibility for the integrity, security, and maintenance of the systems.
• Provide cross training to other staff members.
• Experience supporting a network / platform of multiple client systems (Windows, Linux, Thin-Clients)
• Experience supporting client-issues with Multi-Factor Authentication (MFA) Platforms and Federation Services (NetIQ, ADFS, Duo, SAML, etc.)
• Experience supporting Windows Server technologies (2016, 2019 and 2022 preferred), Active Directory, DFS, DNS, DHCP, and Group Policy management.
• Endpoint management / reporting using Enterprise Antivirus Management server technologies (TrendMicro, Symantec Enterprise Protection Manager, etc.)
• Provide support on Microsoft Active Directory and Microsoft Office O365.
• Experience supporting a variety of conference room and A / V equipment.
• Inventory Management
• Collaborate with higher level Technical Support members and other IT teams to resolve end user issues.

Sound like a good fit?

APPLY TODAY AT Stoneh@acarasolutions.com

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions-we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Job Requirements

Qualifications :

Preferred Skills

Additional Information :

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race / Color / Gender / Religion / National Origin / Disability / Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.