Technical Team SupervisiorSFN ecommunity • Atlanta, GA, US

No longer accepting applications

Technical Team Supervisior

SFN ecommunity • Atlanta, GA, US

2 days ago

Job type

Full-time

Job description

Job Description

Company Overview :

Southern Fibernet Corp. is a rapidly growing digital television distributor and internet service provider based in Atlanta, Georgia. We provide fiber optic services to several counties in Georgia and Florida, as well as digital TV services directly to our internet customers and multiple business partners nationwide.

We are seeking a highly motivated, problem-solving Support Tech Lead / Senior Support Engineer to expand and lead our technical support team. This role involves providing advanced systems administration support to ensure smooth operations for our TV partners and internal systems.

Role Overview :

This is a dual-focused role combining Leadership and hands-on system administration. The chosen candidate will :

Lead day-to-day operations of the technical support team
Manage, maintain, and support Linux-based servers and related infrastructure
Provide system-level technical support for IPTV, internet services, and internal IT services
Collaborate with partners to optimize local channel ingest, encoding, and delivery
Troubleshoot and resolve issues with Linux servers, networking, video encoding / transcoding, caching, and content delivery
Assist in automating server maintenance and improving operational efficiency
Support deployment of new partners’ TV services and maintain ongoing infrastructure
Participate in on-call rotation for technical platform and partner support
Document all incidents, outages, and administrative procedures

Responsibilities :

Team Leadership & Partner Support

Lead the technical support team for TV and IT partners

Refine and redevelop support workflows to scale with customer growth

Provide high-level customer support and system troubleshooting

Collaborate with engineering to automate services and ensure recovery

Systems Administration

Build, manage, support, and maintain Linux-based systems (Debian, CentOS, etc.)

Manage user accounts, groups, services, backups, restores, and recovery

Perform change control and system upgrades

Troubleshoot Linux server issues, network performance, and application problems

Assist with server documentation and ongoing system monitoring

Test and implement new Linux versions on-demand

Automate server maintenance using scripts, Ansible, and other tools

Video & Networking Support

Support IPTV video ingest, transcoding, distribution, and caching

Collaborate with partners to optimize channel acquisition and delivery

Familiarity with video codecs (AVC, HEVC, VP9, AV1) and on-the-fly transcoding

Maintain multi-site content distribution network operations

Basic understanding of IP network principles, switching, and routing

Required Skills & Experience :

5+ years Linux System Administration experience

3+ years experience with Ansible or other automation tools

Experience with Linux-based VPN clients, firewalls, intrusion detection systems, filesystems, and authentication

Proficiency with

nix command line tools

Basic understanding of IP network principles (switching and routing)

Skilled communicator (verbal and written) with excellent customer service skills

Ability to document incidents, procedures, and solutions accurately

Preferred Skills & Experience :

2–5 years of Team Lead or Supervisor experience

Experience providing business-level technical support

CompTIA A+, Network+, Linux+, or equivalent certifications

Experience with video encoding, decoding, and on-the-fly transcoding

Understanding of network OSI layers, particularly Layer 3 and application layer traffic

IP / TV background a plus

Critical Performance Competencies :

Communication : Clear verbal and written communication with team members and partners

Operational Skills : Proficiency in building, maintaining, and automating servers

Analytical Skills : Ability to identify problems, determine causes, and provide solutions

Attention to Detail : Accuracy in documentation, procedures, and systems

Intelligence & Learning Agility : Quickly absorbs new information and technologies

Planning & Organization : Ability to prioritize work and manage multiple responsibilities

Create a job alert for this search

Technical Team • Atlanta, GA, US

Related jobs

Outbound Supervisor

Tailored Brands • Norcross, GA, US

Full-time

We accomplish this by providing a personal, convenient, one-of-a-kind shopping experience with compelling products and world-class service. We help fulfill this mission by providing our employees wi...Show more

Last updated: 30+ days ago • Promoted

Site Supervisor

New Eclipse Branding • Conley, GA, US

Full-time

Eclipse is looking for a Warehouse Supervisor to join our team in the growth of its supply chain people solutions business. The Warehouse Supervisor position will supervise, direct and evaluates War...Show more

Last updated: 30+ days ago • Promoted

TARP TEAM

Tip Top Poultry Inc • Marietta, GA, US

Full-time

General Labor GARAGE / TARP TEAM $15 / hr-$18 / hr.Show more

Last updated: 9 days ago • Promoted

P&D Supervisor

FFE Transportation • Lithonia, GA, US

Permanent

FFE is the largest nationwide asset-based temperature-controlled LTL transportation & warehousing provider.Founded in 1943, our mission is to be the safest, most predominant, temperature-controlled...Show more

Last updated: 2 days ago • Promoted

Shift Supervisor

Openwork • Griffin, Georgia, United States

Full-time

Quick Apply

Openwork is now hiring for a Shift supervisor in Griffin, GA.For more details please call 770-504-3312, or come see us at 2261 Highway 42 North Jenkinsburg, GA 30234. They are hiring for 2nd shift 3...Show more

Last updated: 30+ days ago

Assembly Supervisor I - PSD

Southern States, LLC • Hampton, GA, US

Full-time

Quick Apply

The Assembly Supervisor I provide leadership and direction for a team of employees engaged in the assembly and testing of medium and high voltage electrical products. You will manage and track perfo...Show more

Last updated: 15 days ago

Service Operations Team Lead

Anticimex • Suwanee, GA, US

Full-time

The Service Operations Supervisor will be responsible for providing exceptional service to our customers by efficiently overseeing the routing of our service professionals for their daily schedule....Show more

Last updated: 30+ days ago • Promoted

Mitigation Technicians

Servpro • Norcross, GA, US

Full-time

In this position, you will be making a difference each and every day.We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened!".Primary Roles and R...Show more

Last updated: 30+ days ago • Promoted

Online Order Filling Team Supervisor

Georgia Staffing • Atlanta, GA, US

Full-time +1

Hourly Wage : $20 - $33 per hour.The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance...Show more

Last updated: 2 days ago • Promoted

Production Team Lead

Chemence • Alpharetta, GA, US

Full-time

The Production Team Lead oversees the efforts of the production team, ensuring projects are carried out in adherence to its goals and timelines. It is their duty to set guidelines and objectives, ma...Show more

Last updated: 30+ days ago • Promoted

Shift Supervisor

K-1 Speed Inc • Duluth, GA, US

Full-time

Do you have the need for speed? Do you thrive in a fast paced, energetic work environment that focuses on serving our customers? If so, K1 Speed is the place for you.As the nation’s indoor el...Show more

Last updated: 30+ days ago • Promoted

Team Lead

United Cerebral Palsy of GA • Snellville, GA, US

Full-time

The mission of United Cerebral Palsy of Georgia is to positively support and impact the achievement of a.UCP of Georgia’s vision is to create a community in which every person, regardless of ...Show more

Last updated: 30+ days ago • Promoted

DC Team Lead

TPH Holdings LLC • Stone Mountain, GA, US

Full-time

Division : Distribution and Logistics.The Distribution Center (DC) Team Lead oversees and assists with the day-to-day activities of the assigned department and Team Members, as instructed by the DC ...Show more

Last updated: 28 days ago • Promoted

Mowing Supervisor

Georgia Environmental Landscape and Maintenance • Stockbridge, GA, US

Full-time

The position is responsible for supervising all mowing operations within the division.Coordinates with the Production Manager the procurement and scheduled use of resources, including labor, equipm...Show more

Last updated: 30+ days ago • Promoted

Shift Supervisor

Panera • Fayetteville, GA, US

Full-time

Shift Supervisors assist in supervising the overall operations of the bakery-cafe to ensure company standards are maintained and continually improved. They run great shifts and are accountable for s...Show more

Last updated: 16 days ago

Production Supervisor (Manufacturing)

Tempur Sealy • Conyers, GA, United States

Full-time

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...Show more

Last updated: 30+ days ago • Promoted

WRG Mitigation Crew Chief Supervisor

KW Property Management • Atlanta, GA, US

Full-time

WRG Mitigation Crew Chief Supervisor.Established in 2005, the Water Restoration Group (WRG) is an industry leader in emergency mitigation and restoration based in Miami and now servicing the Atlant...Show more

Last updated: 30+ days ago • Promoted

Shift Leader

Captain D's • FAYETTEVILLE, GA, US

Full-time

At Captain D’s, our people are our greatest asset.We’ve built a culture dedicated to developing and empowering our team.Taking care of our employees is key to our success.You are the face of Captai...Show more

Last updated: 30+ days ago