School Outreach Center Coordinator

Benefits / Perks

Competitive Compensation

Career Growth Opportunities

Job Summary

We are seeking a friendly and professional with Inside Sales experience to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

Receive inbound calls and place outbound calls

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Upsell products and services when appropriate

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend training to maintain up-to-date skills and knowledge

Qualifications

High school diploma / GED

Previous experience as a Call Center Representative, or inside sales experience, or a similar role is preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure

Must be Result oriented

Highly organized with the ability to prioritize projects and manage time effectively