Housekeeping Floor Supervisor

Housekeeping Floor Supervisor

The Housekeeping Floor Supervisor is responsible for overseeing the day-to-day operations of the housekeeping team on assigned floors, ensuring that guest rooms and public areas are impeccably clean, well-maintained, and meet Omni's quality standards. This role involves direct supervision of housekeeping staff, quality control, and coordination with other departments to ensure a smooth and exceptional guest experience.

Responsibilities:

• Oversee and ensure supreme cleanliness and service standards throughout the hotel.
• Master the roles of Housekeeping associates to provide support and cover absences effectively.
• Address guest requests promptly, maintaining a courteous and helpful demeanor.
• Liaise with various departments to communicate needs and concerns.
• Participate in daily briefings, ensuring a smooth handover between shifts.
• Collaborate with the Engineering department for timely room repairs.
• Ensure Housekeeping staff have necessary tools and supplies, maintaining well-stocked and organized carts and closets.
• Prioritize and inspect VIP and Select Guest rooms, ensuring readiness and quality.
• Manage inventory of housekeeping and guest amenities.
• Cover duties of AM and PM supervisors as needed and participate in Manager on Duty rotations.

Qualifications:

• Commitment to maintaining the highest standards of cleanliness and guest service.
• Experience supervising a housekeeping team in an upscale hotel environment and/or experience with room inspections.
• Proven ability to collaborate on special projects and with management teams.
• Exceptional attention to detail, with a proactive and urgent work ethic.
• Strong communication skills, both verbal and written.
• Physical ability to lift 50 lbs, push/pull 75 lbs, and maintain mobility throughout shifts.
• Availability for flexible scheduling, including evenings, weekends, and holidays.

At Omni Tempe Hotel at ASU, we pride ourselves on fostering a culture of excellence and hospitality. Our team is our greatest asset, and we provide an environment that encourages growth, innovation, and a genuine sense of community. As part of our team, you'll have the opportunity to contribute to an unforgettable guest experience and be a part of Tempe's most luxurious hotel.

*This position is a full-time, on-site position with no work from home flexibility.

Salary is $21 per hour.