IT Technician

Job Description

Job Description

PRIMARY FUNCTION : IT Technician

Job Title : IT Technician

Department : IT

Reports To : Dale Huggins, Director of Finance

Location : The Dewberry Hotel – Charleston, SC

Who We Are

At The Dewberry, we are a close-knit team of passionate professionals dedicated to delivering flawless, world-class service while upholding our distinct brand standards. Every teammate is an essential contributor to the success and spirit of our hotel, and we take pride in creating unforgettable guest experiences rooted in authenticity, humility, and innovation.

Summary

The IT Technician serves as a key member of The Dewberry’s IT team, providing technical support to hotel staff, D Build’s corporate office in Atlanta, and Oyster Park in Mount Pleasant. This role is responsible for assisting team members with technical questions, troubleshooting requests, and equipment repairs, while ensuring the smooth operation of all IT systems and devices. Additionally, the IT Technician will maintain accurate documentation and create user instructions for Dewberry computing systems and processes.

Key Responsibilities

Major areas of responsibility include, but are not limited to :

• Respond to IT service tickets and emails promptly, providing 5-star customer service and troubleshooting support for all IT-related issues.
• Escalate unresolved or complex issues to the IT Administrator or Director as appropriate.
• Discover, analyze, and resolve issues related to the testing, maintenance, modification, installation, and use of operating system software.
• Utilize the ticketing system and property control software to document daily activities and maintain accurate inventory, configuration, warranty, and repair records.
• Conduct interviews with staff to assess IT needs and develop recommendations or repairs for desktop computing equipment.
• Recommend computer upgrades and system improvements to enhance user experience and efficiency.
• Ensure all data processing equipment, printers, and networking systems are functioning properly.
• Maintain an organized inventory of IT supplies and resources.
• Provide training and technical guidance to team members as needed.
• Participate in ongoing learning through webinars, online resources, and industry conferences to remain current on emerging technologies and best practices.
• Perform additional IT-related duties or special projects as assigned.

Qualifications

Benefits of Joining The Dewberry Team

About The Dewberry

Recognized globally for excellence, The Dewberry is a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World and the proud winner of Virtuoso’s Best Independent Hotel award. Located in the heart of downtown Charleston, the hotel borders Marion Square and is just steps from King Street, Museum Mile, and The Gaillard Center. Offering 153 thoughtfully appointed rooms, exceptional service, and unparalleled views, The Dewberry occupies the restored former L. Mendel Rivers federal building (circa 1964). Owner John Dewberry’s vision of Southern Reimagined™ blends mid-century design with Charleston’s timeless charm.

The Dewberry features multiple event spaces, the celebrated cocktail program at The Living Room’s brass bar, the whimsical rooftop Citrus Club, The Spa, The Shop boutique, and The Fifth Avenue Club by Saks Fifth Avenue. Known for authenticity, humility, and innovation, The Dewberry team consistently anticipates needs and exceeds expectations for guests, colleagues, and the community.