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Senior Engineering Advisor

Senior Engineering Advisor

Integrity Technology SolutionsBloomington, IL, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Summary

The Senior Engineering Advisor is a senior-level technical authority responsible for resolving the most complex network and cloud infrastructure issues across a diverse client base. This role requires expert-level knowledge in both on-premises and cloud environments, with a focus on delivering secure, stable, and high-performing network solutions. As the top escalation point within the organization, this engineer leads in-depth root cause analysis, mentors team members, and contributes to the development of best practices and process improvements. By combining technical leadership with hands-on problem-solving, this role plays a critical part in maintaining service excellence and driving innovation across Integrity’s technical operations.

This is a hybrid position requiring two days in the Integrity office.

Key Responsibilities

Advanced Troubleshooting & Incident Resolution :

  • Serve as the highest escalation point for complex network and cloud connectivity issues across multiple client environments.
  • Perform deep-dive troubleshooting using packet analysis, log reviews, and diagnostic tools to resolve critical network issues.
  • Analyze system and software environment issues that impact business productivity
  • Conduct root cause analysis (RCA) for recurring network or system problems and implement long-term corrective actions.
  • Work collaboratively with cloud architects, infrastructure teams, vendors, and internal engineers to resolve issues across hybrid or cloud-native environments.

Cloud Networking & Hybrid Infrastructure Support :

  • Design, deploy, and troubleshoot cloud networking solutions in Azure primarily, with some knowledge of AWS and Google Cloud Platform (GCP) environments.
  • Support hybrid cloud and multi-cloud networking solutions, including SD-WAN, VPNs, VPC peering, and interconnects.
  • Support Identity Management with Microsoft Entra ID Connect
  • Optimize on-premises server infrastructure and cloud network architectures for performance, cost-efficiency, and security.
  • Implement and manage cloud-based firewalls and VPN connectivity
  • Ensure compliance with cloud security frameworks and best practices for securing cloud environments.

    • Technical Leadership & Mentorship :

  • Provide guidance, mentorship, and technical oversight to level 1-3 engineers, assisting in troubleshooting and knowledge development.
  • Lead internal training sessions on advanced network troubleshooting, cloud networking, and security best practices.
  • Act as a subject matter expert (SME) on networking technologies, Server Infrastructure, and cloud networking solutions within the MSP.
  • Assist in refining escalation procedures to improve response times and resolution rates.

    • Client & Vendor Interaction :

  • Act as a trusted technical expert for key clients, providing strategic guidance on network improvements, server migrations, application migrations, cloud transitions, and security enhancements.
  • Communicate complex network, server, and software issues and solutions to non-technical stakeholders, ensuring clear expectations and alignment.
  • Work with third-party vendors, cloud service providers, and carriers to resolve external networking, system, or software issues affecting client environments.

    • Automation & Continuous Improvement :

  • Identify recurring network and cloud issues and implement automation or process improvements to reduce manual troubleshooting.
  • Identify and implement process and efficiency improvements that apply across multiple client environments
  • Document network configurations, troubleshooting steps, and RCA findings to improve team efficiency and knowledge sharing.
  • Implement PowerShell and other scripting to automate tasks across multiple clients
  • Stay up to date with emerging network and cloud technologies, ensuring best-in-class MSP service offerings.

    • Additional Duties :

  • Participate in the on-call rotation as required.
  • Attend and contribute to professional and technical training sessions, sharing key insights for individual and organizational improvement.
  • Perform other tasks as assigned to support business objectives.

    • Qualifications & Skills

  • 7+ years of experience in IT solution design, architecture, or consulting, preferably within an MSP environment.
  • Relevant technical certifications (e.g., Microsoft, Cisco, AWS, VMware, or equivalent).
  • Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).

    • Solution Design & Estimation :

  • Ability to design scalable, cost-effective, and secure IT solutions.
  • Experience with project estimation, bill of parts creation, and licensing models.
  • Vendor selection and procurement processes.
  • Strong Excel and writing skills to communicate solution components and needs analysis

    • Networking & Infrastructure :

  • Deep understanding of TCP / IP, DNS, DHCP, VLANs, VPNs, OSPF, STP, and subnetting.
  • Experience with firewalls, switches, and routers (Sonicwall, Meraki, Aruba, Cisco, Fortinet, etc.).
  • Knowledge of SD-WAN, routing, switching, wireless technologies.

    • Cloud Computing & Virtualization :

  • Microsoft Azure (IaaS, PaaS, SaaS, Virtual Machines, Azure AD, networking, Azure Virtual Desktop).
  • AWS cloud services (EC2, S3, VPC, IAM, etc.) is a plus.
  • Virtualization platforms, SAN, and Clustering (VMware vSphere, Hyper-V).

    • Microsoft 365 & Productivity Solutions :

  • Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive).
  • Microsoft Defender for Business & Compliance Solutions.
  • Identity Management with Entra ID Connect, Intune, Conditional Access Policy.

    • Storage & Backup Solutions :

  • SAN / NAS solutions and best practices.
  • Backup & disaster recovery solutions (Veeam Backup).
  • Business continuity planning and DR strategy development.

    • Server & Endpoint Management :

  • Windows Servers (Active Directory, Group Policy, DNS, DHCP, RDS).
  • Scripting with RMM tools and Powershell
  • Experience with Linux-based systems is a plus.
  • Endpoint management solutions (Intune, RMM tools like Automate).

    • Qualifications & Skills

  • 8+ years of hands-on experience in enterprise networking, preferably in an MSP or multi-client environment.
  • Strong expertise in routing and switching (OSPF, EIGRP, VLANs, STP, etc.) across multi-vendor environments.
  • 5+ years of experience in cloud networking, including Azure (preferred) or AWS / GCP-based networking solutions.
  • Strong Microsoft 365 skills in deploying, migrating, and managing Microsoft 365, Entra ID, SAML, Intune, Conditional Access policy, MDM / MAM
  • Advanced troubleshooting skills with firewalls, VPNs, SD-WAN, and hybrid networking.
  • Experience supporting multi-vendor network environments (Cisco, Meraki, Sonicwall, Aruba, Fortinet, etc.).
  • Proficiency in network automation, scripting (Powershell, Python), and MSP RMM tools (Automate, PRTG, etc.).
  • Strong understanding of cybersecurity principles, including best practices for network security, segmentation, and zero-trust architectures.
  • Excellent documentation and communication skills, with the ability to explain technical concepts to non-technical clients.
  • Expert-level troubleshooting and problem-solving abilities across on-premises server / software infrastructure and cloud environments.
  • Cloud networking expertise with a focus on hybrid and cloud connectivity.

    • Strong leadership and mentorship skills to support level 1-3 engineers.

  • Excellent communication skills for technical and non-technical audiences.
  • Proactive mindset with a focus on continuous improvement and automation.
  • Ability to manage high-priority incidents and collaborate with clients, vendors, and cloud service providers.

    • Physical Requirements and Work Environment

  • Sitting for extended periods while working at a computer.
  • Occasional lifting and moving of IT equipment (e.g., laptops, desktops, peripherals, or small networking devices) weighing up to 40 lbs.
  • Hybrid work model – combination of remote work and in-office presence.
  • Office setting : Open-space office environment with shared workstations and collaborative areas.
  • Remote work : Requires a reliable internet connection and a dedicated workspace, free of distractions, for focus and productivity.
  • Collaboration : Regular virtual meetings, calls, and team interactions through digital communication tools.
  • Pace of work : Fast-paced environment requiring multitasking, attention to detail, and adaptability.

    • Benefits

  • Medical, dental and vision insurance
  • Short and long term disability
  • Life insurance
  • 401(k) with company match
  • Paid time off
  • Company holidays
  • Birthday bonus day
  • Anniversary bonus day(s)
  • Celebration day
  • Paid certifications

    • 8 : 00 am - 5 : 00 pm CST

    40 hours

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