Senior Product Manager, AIOps

Senior Product Manager, AIOps

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.

PagerDuty is seeking a Senior Product Manager, AIOps, to join our diverse, customer-focused team building the industry's best event orchestration and automation capabilities within the PagerDuty Operations Cloud. Our vision : a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, automated event intelligence will detect anomalies, and AI agents and automated diagnostics and remediation will resolve most issues-so human teams can focus on innovation, not firefighting.

Events flow into PagerDuty AIOps from production infrastructure, applications, developer tooling, and customer service platforms. Using machine learning and event-driven automation, it detects anomalies and triggers incident workflows to mobilize human responders and specialized AI agents.

In this role, you will support the AIOps product, which includes service topology mapping, data enrichment and search, and visualization in our Operations Console. This is an exciting opportunity to solve some of the most compelling and high-value problems for our customers. The ideal candidate will have a deep understanding of applications and infrastructure monitoring and observability systems, strong technical acumen, basic SQL knowledge, and a #ChampionTheCustomer mindset. You will work closely with highly collaborative engineers and UX designers while building relationships with go-to-market teams (e.g. marketing, sales, success, support, etc) and enterprise customers.

Important note : While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.

Key Responsibilities

• Research customer needs, define, and evangelize a roadmap that reflects the strategic vision for AIOps, taking into account business strategy, technical feasibility, and usability
• Understand our broader Operations Cloud vision and deliver competitive differentiation by deeply integrating with other elements of our product portfolio
• Partner with a dedicated group of engineers, data scientists, and designers to deliver and iterate on products and features that address critical customer needs
• Embrace a "product-led growth mindset" to not only deliver customer value but to also drive adoption and usage
• Build partnerships across our integration ecosystem to drive utility, usage and revenue growth.

Basic Qualifications

Preferred Qualifications

The base salary range for this position is 161,000 - 271,000 USD. This role may also be eligible for bonus, commission, equity, and / or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills / competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts!

PagerDuty operates a hybrid work model with offices in 8 major cities : Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in :

Candidates must reside in an eligible location, which vary by role.

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.