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Customer Success Manager

Customer Success Manager

SiroNew York, NY, US
30+ days ago
Job type
  • Full-time
Job description

The Role

As Customer Success Manager, you'll own onboarding, training, and ongoing success in Siro deployments with field sales teams. We will count on you to drive engagement and impact by building strong relationships, sales and industry expertise, and product knowledge.

This is a full-time role in New York City.

You Will

Ensure Siro's customers achieve success through :

  • Technical onboarding setup (integrations, bookmarks, and analytics)
  • User onboarding (get reps to record)
  • Manager onboarding (get coaches to coach)
  • Communicating impact back to business stakeholders
  • Build, maintain, and improve Siro's playbooks on the above

Communicate regularly with Siro's internal teams to provide actionable, data-driven feedback to both Sales + Marketing and Product

Build strong connections in our market. Siro has performed exceptionally here so far. You will be expected to help us win the market one relationship at a time.

Requirements

  • 2-5+ years of B2B Customer Success experience
  • Excellent communication skills with internal and external audiences ranging from individual sellers to executives
  • Track record of exceptional performance managing deployments of software across multiple teams, while meeting project deadlines, resulting in successful adoption and results for the customer
  • You are ambitious, proactive, love working with customers, and have a high willingness to be an owner

    • Nice To Have

  • Experience at a fast-growing startup
  • Experience with sales productivity tools, where sales management is the primary buyer and success requires driving change in a sales organization
  • Scaled CS experience you have run implementation and CS lifecycle processes in 1 : many settings, in addition to more traditional 1 : 1 processes
  • Experience working with users in field sales verticals

    • Compensation

  • $95k-$140k + equity depending on experience and skills

    • At Siro, we are committed to creating a diverse and inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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    Customer Manager • New York, NY, US