Account Coordinator, Blood and Dialysis

Job Description

Job Description

Account Coordinator - HemaSource

Are you highly organized, customer-focused, and ready to make an impact in the healthcare supply chain industry? HemaSource is seeking a proactive and detail-oriented Account Coordinator to join our growing team. This role plays a key part in supporting client accounts across the plasma, blood, IV therapy, and dialysis markets-ensuring a smooth, reliable, and responsive customer experience.

About the Role :

As an Account Coordinator, you'll work closely with our sales team and internal departments to support customer accounts and drive satisfaction across all stages of the client lifecycle. From onboarding new accounts to managing day-to-day support needs, your ability to stay organized, communicate clearly, and anticipate client needs will be critical to success.

What You'll Do :

Serve as a primary contact for assigned accounts, providing professional and timely support

Perform basic and advanced user training on our online ordering system

Develop training materials, FAQs, and documentation to support inventory entry and ordering

Onboard new customers, including ERP setup, license gathering, pricing setup, and stage orders

Create and manage customized catalogs, item classes, and pricing quotes

Monitor and track shipments, including backorders, and provide updates to customers

Collaborate with Sales, Purchasing, Product Lifecycle, and Quality teams for client communications and product changes

Document key interactions, escalations, and opportunities in the CRM

Assist with administrative sales support and cross-functional initiatives, such as trade shows or customer outreach

What We're Looking For :

Bachelor's degree or 5+ years of relevant experience

Excellent communication, organizational, and customer service skills

Strong proficiency in Microsoft Word, Excel, and PowerPoint; ERP / WMS experience is a plus

Ability to lift up to 15 lbs and travel up to 20% as needed

Why Join HemaSource?

At HemaSource, we're transforming the healthcare supply chain-bringing efficiency, reliability, and innovation to blood and dialysis clinics across the country. Join a collaborative, mission-driven team where your contributions directly impact lives. We offer competitive compensation, great benefits, and opportunities for professional growth.

Apply now and help us make healthcare better, one client at a time.

Who We Are :

HemaSource is an innovative logistics solution partner that combines best-in-class analytics and high-quality medical product supply to specialty ambulatory clinics. Our mission is to drive customer operational efficiencies and related cost savings in high volume ambulatory care clinics. HemaSource's patented data analytics software tool and our superior customer service have enabled us to become the preferred disposables provider to the plasma collection market.

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