Support Staff

Job Description

Job Description

Salary : $17-$18 / Hr

River's Bend is seeking a Full-Time, upbeat, motivated and organized candidate to join our Support Staff Department!

As a Support Staff employee, you will be responsible for administrative and operational aspects of the practice as directed by the Practice Manager and Support Staff Lead.

MINIMUM QUALIFICATIONS :

• High School Diploma
• Previous administrative experience (Preferred)

MAJOR RESPONSIBILITES :

Answer all incoming phone calls / voicemail boxes and handle or direct as appropriate

Complete intake process for all incoming referrals

Process drug screens

Schedule and maintain client appointments including reminder phone calls

Process all incoming and outgoing documentation

Provide insurance verifications for clients

Manage pre-authorizations and medication refills

Provide client services support including addressing client concerns / feedback

Work as a team to ensure the practice runs efficiently and meets objectives

Identify and provide solutions to challenges within the practice

Provide administrative support to clinical staff

Greet all visitors and clients

Other duties as assigned

REQUIRED COMPETENCIES :

Strong organizational and time management skills

Ability to multitask effectively

Effective and professional communication skills to include strong written communication skills

Ability to work cooperatively as a team and independently

Proficiency with technology to include EMR software, Microsoft Office, other applicable software

Excellent customer service skills

Strong attention to detail

IDEAL CANDIDATE :

Organized

Reliable

Ability to Multitask

Time Management Skills

Ability to take initiative

BENEFITS AND PERKS :

Medical, Dental, Vision and 401K Benefits

Cellular Stipend

Paid Time Off (Sick, Vacation, Holiday & Bereavement)

Flexible Schedule

1-Hour Paid Lunch

Volunteer Opportunities

HOURS OF OPERATION :

Monday-Friday |9am-8pm

8 Hour Shifts

Occasional On-Call Weekend Coverage ~ Every 4-6 Weeks. (Paid at higher weekend rate)

COMPENSATION :

$17-$18 / HOUR

Hourly, Non-Exempt

Paid Biweekly