Merrill Associate Client Relationship Manager

Associate Client Relationship Manager (ACRM)

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.

The Associate Client Relationship Manager (ACRM) supports the Firms business objectives and contributes to the Markets profitability and revenue growth by ensuring the service expectations of our clients are met and exceeded, while also balancing risk and exposure to the firm. Ultimately, the CRM serves the client, protects the firm, and grows the business by proactively managing the client experience across the Market. A training role to learn and understand the role before taking over a full CRM role.

The ACRM is a direct report to the Division Client Relationship Manager (DCRM) with dual reporting to the Merrill Wealth Management Market Executive (ME). The ACRM functions as a member of the Market leadership team. The ACRM partners with the Market Client Relationship Manager in managing the Client Associates, Service Support Staff, and the Markets Operations functions where responsibilities include Funds / Securities Receipt & Processing, Wire & Order and Document Control where the review and approval of all Client Financial transactions takes place. Additionally, the ACRM role will participate in the overall delivery and management of the client service experience for the Market.

Specific responsibilities include, but are not limited to :

• Promote the satisfaction of client service expectations while balancing the risk and exposure for Merrill
• Once licensed, review and approve client documents and transactions as delegated by the Office Management Team (OMT)
• Participate in the management and training & development of the Markets Client Associates and Service Support Staff
• Develop an understanding of and exposure to a variety of topics including Merrill Products & Services, trend analysis, risk assessment, Human Resources, and broad Industry Knowledge.

Key qualifications for the role include :

Desired qualifications :

Shift : 1st shift (United States of America)

Hours Per Week : 40

Pay Transparency details : US - CA - Palo Alto - 3075A Hansen Way (CA5820), US - CA - San Diego - 701 B ST (CA0816), US - CA - San Francisco - 555 California St - Bofa Center - 555 California (CA5705), US - NV - Las Vegas - 400 S Rampart Blvd - 400 S Rampart Blvd (NV9840) Pay and benefits information Pay range $90,000.00 - $105,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and / or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.