Partner Operations Manager, Music Publishing

Partner Operations Manager, Music Publishing

As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution making YouTube an exceptional user experience for everyone. As a Partner Operations Manager, you will provide YouTube support to some of our largest managed Music partners (Publishers, labels, artists). In this role, you will become a YouTube product expert, solve the day-to-day issues of Music partners, and identify common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross-functional teams in order to drive product solutions, and for developing process improvements that enhance internal operations. You will work with other partner-facing teams to provide value-add services to help increase Music partner happiness and growth.

Responsibilities include providing operational support to managed Music Publishing partners on the YouTube platform, serving as a solutions consultant to internal, cross-functional stakeholders on the YouTube product, identifying, establishing and leveraging key metrics to evaluate data both quantitatively and qualitatively, contributing to scaling Creator Success Operations for YouTube through innovation, efficiency gains, and root cause analysis, and answering external product or data-related inquiries, onboarding new partners, and educating them on the YouTube product.

Minimum qualifications include a Bachelor's degree or equivalent practical experience, 2 years of experience in technical troubleshooting or technical customer support operations, and experience using SQL for data analysis. Preferred qualifications include a Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field, experience in music publishing or adjacent similar industries, and ability to drive process improvements and optimizations, outline risks, and identify and articulate trade-offs.

The US base salary range for this full-time position is $89,000-$127,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.