Inside Sales Specialist - Flexible Scheduling

The Forehand Agency is seeking an Inside Sales Specialist to support account growth by assessing customer needs, recommending appropriate solutions, and delivering high-quality service through inbound and outbound contact. This remote-friendly role offers flexible scheduling, performance-based compensation, and structured professional development within a small, collaborative team. Ideal candidates demonstrate consultative selling skills, strong call handling, and proficiency with CRM and contact center technology.

Key responsibilities

• Handle high-volume inbound and outbound interactions using consultative selling and a consistent customer experience methodology.
• Listen to customers, diagnose needs, perform needs assessments, and recommend tailored life and health insurance solutions aligned with customer goals.
• Identify and pursue upsell, cross-sell, and retention opportunities to support sales growth and account expansion.
• Aim for first-call resolution by troubleshooting issues, coordinating follow-up, and escalating when appropriate.
• Accurately document interactions, opportunities, and outcomes in CRM and contact center systems; maintain up-to-date account records and workflows.
• Collaborate with colleagues to refine outreach strategies, messaging, and process improvements.
• Participate in structured onboarding, ongoing training, and coaching to develop sales and leadership capabilities.

Qualifications

Performance expectations

What we offer

Keywords : inside sales specialist, inside sales, consultative selling, remote sales, flexible scheduling, life insurance, health insurance, CRM, contact center, customer service, telesales, account management.