Process Improvement Engineer

Job Description

Job Description

The Technical Trainer / Process Improvement Engineer plays a key role in developing and cultivating a skilled and knowledgeable workforce in the Operations organization. This role is responsible for the overall development, management and execution of the technical training programs, as well as provides leadership and direction for the sustainable training effort at each location. This person will also be responsible for providing technical support to Operations staff through process related problem solving, process improvements and cost reduction program. This may include the development and implementation of measures and methods to improve productivity and efficiencies across the organization.

Responsibilities

• Identify training requirements through surveys, interviews, or by analyzing performance data
• Responsible for developing and facilitating a technical training and development program for the Operations team that ensures each location meet the training objectives of the company while emphasizing employee safety, quality project management, cost effectiveness, and customer satisfaction.
• Responsible for designing, implementing, conducting, and overseeing technical training programs for new hires as well as existing employees
• Responsible for developing and maintaining assessments and training schedules to ensure employees participate and are equipped with the necessary skills to perform their jobs efficiently and safely
• Conduct training sessions, workshops, and webinars, adapting delivery methods to suit different learning styles and preferences
• Overseeing the Operations training programs and identify areas for improvement or expansion to meet current and future needs; recommend actions to ensure standards are met and communicate these suggestions to the leadership team
• Coordinating and collaborating with the Safety team to ensure the training program addresses safety standards across the company
• Collaborate with Operations leadership to develop / enhance technical work instructions / SOPs and train associates as appropriate
• Audit and update SOPs, reference materials, product information, installation instructions, and training aids to ensure content is applicable to the positions
• Ensuring required competencies are clearly communicated to employees being trained so expectations are clear
• Collaborating with location / segment directors to provide feedback and recommendations to address performance concerns and training needs of existing employees
• Continually evaluating training media and content to ensure materials and presentations are effective and aligned with technical training objectives
• Collaborate with vendors, suppliers and other industry consultants to develop a system that ensures that the company receives updated product installation and training material; ensure that vendor training is conducted in an efficient, effective, legal, and professional manner
• Provide appropriate support to locations through root cause analysis, process related problem solving, process improvements and cost reduction programs
• Collaborate with Operations leadership to develop Key Performance Metrics and standards to measure performance and improve efficiency throughout the company
• Leverage expertise in process automation, process standardization and controls to ensure systems and processes are operating efficiently
• Leverage Six Sigma methodology and standardization tools and resources to support strategic initiatives and continuous improvement
• Lead efforts to increase process efficiency, reduce variability, minimize defects, and achieve cost savings at all company locations
• Collaborate with Operations Leadership to develop and implement a customer complaint / feedback system with the goals of prevention problems and complaint avoidance
• Drive innovation by utilizing or developing new technologies and methods to continuously enhance product quality, boost location efficiency, and decrease costs
• Establish guidelines, standards and develop training matrix
• Investigates and prepares reports related to production problems, customer complaints / inquiries, productivity, process deviations, and efficiency and schedule variances

Qualifications