Network Operations Analyst

Primary Job Title :

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Network Operations Center (NOC) Analyst

Alternate / Related Job Titles :

Network Operations Technician

Systems Monitoring Analyst

IT Operations Support Specialist

Incident Management Technician

Network Surveillance Analyst

Location : Fairfield, CA

Onsite Flexibility :

Hybrid (3 days onsite, 2 days remote)

Contract Details :

Position Type : Contract

Contract Duration : 12 months

Start : As Soon As Possible

Pay Range : $38.00 – $40.00 per hour

Job Summary

The Network Operations Center (NOC) Analyst will serve as the "Eyes on Glass" monitoring role responsible for observing, analyzing, and responding to network, system, and application alerts across the enterprise. This position supports 24 / 7 operations by identifying issues in real-time, coordinating responses, and initiating incident management communications in accordance with established procedures.

Candidates must be local to Fairfield, CA, with reliable transportation, and available to support varied shift schedules in a hybrid environment (3 days onsite / 2 remote).

Available Shifts

ENOC Alpha : Monday–Friday, 8 : 00 a.m. – 4 : 30 p.m.

ENOC Bravo : Monday–Friday, 1 : 00 p.m. – 9 : 30 p.m.

ENOC Delta : Monday–Friday, 10 : 00 p.m. – 6 : 30 a.m.

ENOC Echo : Tuesday–Saturday, 10 : 00 p.m. – 6 : 30 a.m.

Key Responsibilities

Monitor network devices, interfaces, and applications through intelligent systems and automation tools.

Create and track incident tickets, change requests, and service orders as directed.

Issue initial outage notifications and major event communications.

Identify, isolate, and correlate multiple customer issues to eliminate duplication of alerts.

Initiate major outage bridges and escalate incidents per established protocols.

Apply fix procedures and follow run books, playbooks, and work instructions to resolve common alerts.

Support implementation of business rules and workflow updates for monitoring systems.

Provide feedback to improve processes, documentation, and knowledgebase accuracy.

Collaborate with team members and leadership to maintain consistent communication and quality assurance standards.

Required Education & Experience

High School Diploma or equivalent required.

Associate degree in Information Technology or related field preferred.

At least 1 year of experience in a Network Operations Center (NOC), telecommunications, or IT operations environment desired.

Previous experience with ticketing systems (e.g., SMC Remedy) and monitoring tools preferred.

Basic understanding of network protocols, operating systems, and application support systems.

Required Skills

Network, System & Application Monitoring

Incident Ticket Management (Remedy or equivalent)

Alarm and Event Correlation

Preferred Skills

ITIL or Service Management Awareness

Strong Communication and Problem-Solving Skills

Excel and Microsoft Office Proficiency

Additional Skills

Workflow Adherence (Run Books / Playbooks)

Utility Domain Knowledge (Gas, Electric, Telecom)

Quantitative and Qualitative Analytical Skills

Benefits

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

About the Client

A leading natural gas and electric energy company serving millions of customers across the United States. The organization provides reliable energy delivery and fosters a collaborative, safety-focused environment where employees can make a positive impact in their communities.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 companies across healthcare, life sciences, financial services, and technology sectors throughout the U.S. and Canada. We look forward to helping you land your next great career opportunity!

Job Number : 25-27529

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