Shelter Support Staff

Summary of Position

This is an after-hours support position to the Case Manager by providing professional support at the desk, over the phone, and in person to all residents of the General's Quarters.

Wage : $15.53 per hour

Location : 700 S Riverfront Dr, Mankato, MN 56001

Essential Duties and Responsibilities

Support Staff :

• Ensure the safety of the residents and a secure environment during the evening and early morning hours.
• Provide access to, and regularly interact with, residents. Report any area of concern to the Case Manager in a timely manner.
• Maintain a supply of printed community resources to hand out, bus tokens if needed, and will assist residents with phone calls, and other information.
• Assist residents and Case Manager with move in and move out procedures.
• Develop and maintain a sufficient level of First Aid knowledge, study the manual on Blood-Borne Pathogens and know when to call 911
• Identify the issues of, and how to work with, a disability such as MI and CD and
• how to diffuse a potential crisis.
• Maintain an overnight incident log for review and appropriate action by the Case Manager or Program Director.
• Enforce residential policies and procedures consistently and fairly to all residents.
• Keep informed on activities and communicate those to residents as directed.
• Display a professional and courteous attitude.
• Support other staff as needed to accomplish overall operations of the facility.
• Participate in, and satisfactorily complete, training programs required of the assigned position to enhance the ability to perform this job.

Additional responsibilities :

Qualifications