Outreach Agent -Remote

Outreach Agent

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. By joining Datavant today, you're stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

Responsibilities

The Outreach Agent is responsible for making outbound phone calls to assigned medical providers to obtain required medical charts on behalf of our clients while following approved company and HIPAA guidelines.

You will :

Contact assigned medical providers by phone

Use call scripts to encourage medical providers to send in charts via fax or mail

Respond to questions or concerns from provider offices

Follow-up on initial contacts

Comply with HIPAA ensuring the right to privacy for patient's records

Log all call transactions into the designated computer software system(s)

Meet minimum call volume and quality requirements for the position; adhere to daily and weekly call goals as directed

Accurate record keeping and data management

Other duties as assigned

What you will bring to the table :

1 year of Call Center experience, outbound call and / or sales call experience strongly preferred.

Exceptional accuracy and attention to detail

Strong verbal and written communication skills in English

Telephone skills including the ability to speak clearly with a pleasant and professional tone.

Able to interpret and communicate information accurately

Possess good judgment, patience and diplomacy

Ability to work in fast-paced, results-based environment

Basic computer skills including Windows based applications (Word, PowerPoint, Excel and Outlook) and the ability to perform other basic computer functions

Datavant is committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. The estimated salary range for this role is $15.00 - $17.12 per hour.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and / or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and / or religion.

This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.