Retail Customer Care Representative I, II, or III

Description

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

Astound is currently searching for a Retail Customer Service Representative I, II, or III in our San Marcos, Texas market. This individual provides positive, courteous and prompt customer service in handling customer requests and inquiries to include : order entry, service requests, billing inquiries, and troubleshooting as well as accurately following retail cash procedures. Customer interaction for this position is primarily face-to-face.

Where you will work :

• This position will be based in Astound's San Marcos, Texas retail store branch.

A Day in the Life of the Retail Customer Service Representative I, II, or III :

What You Bring to the Table :

Education and Certifications :

Physical Requirements :

We're Proud to Offer a Comprehensive Benefits Package Including :

Our Mission Statement :

Diverse Workforce / EEO :

Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only) :

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only) : https : / / www.astound.com / wp-content / uploads / 2023 / 09 / CCPA-Employee-Privacy-Notice.pdf

Qualifications

Behaviors

Team Player - Works well as a member of a group

Enthusiastic - Shows intense and eager enjoyment and interest

Motivations

Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work

Job Security - Inspired to perform well by the knowledge that your job is safe

Education

High School (required)

Experience

1 years : Cash Handling (preferred)

3 years : Customer Service (preferred)

Skills

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.