Lead - Customer Success Manager - Enterprise

Lead - Customer Success Manager - Enterprise

Sprinto is a leading platform that automates information security compliance. By raising the bar on infosec, Sprinto ensures compliance, enables healthy operational practices, and allows businesses to grow and scale with unwavering confidence.

We are a remote-first company with over 350+ employees, serving 2500+ customers across 75+ countries. Backed by top-tier investors such as Accel, ELEVATION, and Blume Ventures, we've raised $32M in funding, including our most recent Series B round.

The Role

We're looking for a Lead Enterprise CSM to own and grow some of our most strategic enterprise accounts while also shaping how we deliver success across the enterprise segment. This role blends hands-on account ownership with team enablement and thought leadership. You'll partner directly with C-level executives, run executive business reviews that tie adoption to measurable ROI, and proactively drive retention and expansion in complex global environments. At the same time, you'll raise the bar for our broader CS team by building scalable playbooks, mentoring peers, and ensuring our enterprise customers consistently see and feel value from our platform.

Responsibilities

• Own a portfolio of enterprise customers ensuring adoption, measurable outcomes, renewals, and growth.
• Build and nurture executive relationships with CISOs, CIOs, and senior stakeholders, positioning yourself as a trusted advisor.
• Run strategic governance calls, QBRs / EBRs that connect product adoption to business impact, KPIs, and board-level outcomes.
• Proactively identify risks and create structured mitigation plans while surfacing expansion opportunities across business units or regions.
• Collaborate cross-functionally with Sales, Product, Account Management, TAM, and Support to align on account strategy and execution.
• Contribute to and evolve CS playbooks, best practices, and frameworks for enterprise adoption, renewal forecasting, risk management, and executive engagement.
• Mentor and coach CSMs by modeling executive storytelling, enterprise account planning, and high-stakes renewal management.
• Represent the voice of enterprise customers internally, influencing product roadmap, integrations, and overall go-to-market motions.

What Success Looks Like

Requirements

Benefits