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Customer Service Representative
Customer Service RepresentativeUSA Jobs • Hyattsville, MD, US
Customer Service Representative

Customer Service Representative

USA Jobs • Hyattsville, MD, US
30+ days ago
Job type
  • Full-time
Job description

Sales Support Position

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Responsibilities include :

  • Answering all incoming concerns / needs from all customers
  • Key pick-up request, handling transportation / routing on delivery questions
  • Processing will-call orders
  • Providing customers with invoice copies
  • Processing credits
  • Maintaining call list
  • Monitoring orders before the cut-off
  • Communicating regularly with the AE (account executives) and customers
  • Managing the same-day deliveries for OPCO (operating company)
  • Performing other duties as directed by Supervisor

Qualifications :

  • Education : High school diploma or equivalent.
  • Experience : 1 year prior outside foodservice sales coordination or customer support experience
  • Preferred : Previous call center experience
  • Professional Skills : Strong telephone communication skills, able to work in a fast pace environment, ability to sit and work at a PC for extended periods, proficient in MS Office
  • Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

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    Customer Service Representative • Hyattsville, MD, US