Level 2 / 3 IT Network Support Technician

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Paid time off

About Us

B&L PC Solutions is a leading Managed Services Provider (MSP) with over 25 years in business, supporting small and mid-sized businesses across Long Island, New York, and Tampa / St. Petersburg, Florida. We specialize in IT support, cybersecurity, cloud solutions, and compliance services for CPA firms, financial services, legal practices, and auto dealerships.

We are seeking a Level 2 / 3 IT Network Support Technician to join our team. This role is fully on-site and ideal for a skilled IT professional who enjoys hands-on technical work, providing excellent client service, and collaborating closely with colleagues in a fast-paced MSP environment.

Responsibilities

• Serve as an escalation point for advanced support issues across servers, networks, and cybersecurity systems.
• Configure, maintain, and troubleshoot Windows Servers, Microsoft 365, Active Directory, Azure, and virtualization platforms.
• Manage network equipment (switches, firewalls, routers, wireless).
• Support and maintain backup / disaster recovery systems (Datto, Axcient).
• Assist with project implementations : server migrations, network upgrades, Microsoft 365 deployments, cybersecurity rollouts.
• Provide on-site technical support directly to clients, ensuring SLA adherence.
• Document systems, procedures, and client environments.

Requirements

• 35+ years of IT support in an MSP or multi-client environment.
• Expertise in Windows Server, Active Directory, DNS / DHCP, Group Policy.
• Strong Microsoft 365 admin skills (Exchange, Teams, SharePoint, Intune).
• Proficiency with networking concepts (VLANs, VPNs, firewalls, IPS).
• Experience with VMware / Hyper-V and Datto / Axcient BDRs.
• Familiarity with cybersecurity tools (SentinelOne, ThreatLocker, Blackpoint Cyber).
• Strong communication and troubleshooting skills.
• Preferred certifications : Microsoft, CompTIA Network+ / Security+, Cisco CCNA, Fortinet NSE.

Benefits

• Competitive salary (commensurate with experience)
• Health insurance offered
• Simple IRA with company match
• Paid time off and holidays
• Professional development and certification support