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In Room Dining Server

In Room Dining Server

HighgateDallas, TX, US
30+ days ago
Job description

Overview

The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner.

Responsibilities

  • Prepare station in anticipation of the day’s business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
  • Check VIP list, and communicate orders to the kitchen and the next room service shift.
  • Set trays and tables according to established standards.
  • Deliver orders according to established standards.
  • Retrieve trays on a timely basis.
  • Ensure quality of food & beverage being delivered and communicate with Manager / Captain / Kitchen.
  • Prepare and deliver amenities. Replenish as needed.
  • Call all guests before delivery of order.
  • Perform opening and closing duties according to established side work checklist.
  • Have a thorough knowledge of menus and current specials and up-sell items to guests.
  • Assist order taker in the answering of the telephone while maintaining the established standards.
  • Communicate guest needs to proper department.
  • Handle guest’s complaints and communicate to management.
  • Ensure overall guest satisfaction.

Qualifications

  • High School diploma or equivalent and / or experience in a hotel or related field preferred.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.
  • Medium work - Exerting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.